Policies

Privacy Policy

Last updated: 2026/07/16

1. Who we are

The Brand.e House ("we", "us") respects your privacy. This policy explains what we collect, why, and what you can do about it. It applies to thebrandehouse.co.za and our services.

2. What we collect

Details you give us: name, email, business info, when you enquire, book or download a freebie. We may also collect basic analytics like pages visited and device type to improve the site.

3. How we use it

To reply to you, deliver our services, send resources you asked for and, only if you opt in, share occasional updates. We never sell your information.

4. Email & marketing

If you join our list, you can unsubscribe at any time using the link in any email.

5. Cookies

Our site may use cookies for basic functionality and analytics. You can control or disable cookies in your browser settings.

6. Sharing & storage

We only share data with trusted providers that help us run the business (e.g. email, hosting, analytics), and we keep it only as long as needed. Your data is stored securely.

7. Your rights

You can ask to see, correct or delete the personal information we hold about you. Just email us and we'll sort it out. (In South Africa this falls under POPIA.)

8. Contact us

Any privacy questions or requests? Email sos@thebrandehouse.co.za and a real human will get back to you.

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Terms & Conditions

Last updated: 2026/07/16

1. The basics

These terms apply to everyone who uses thebrandehouse.co.za and our services. By using our website or accepting a quote, proposal, invoice or contract, you agree to the terms that apply to your engagement with us.

2. Our services

The Brand.e House provides branding, design, content, marketing and related creative or business support services. The exact services, deliverables, timelines, payment terms and other project conditions will be outlined in the applicable quote, proposal, invoice, service agreement or contract.

3. Project-specific terms

Each project is different. Any project-specific terms, including payment requirements, deposits, revisions, approvals, cancellations, timelines, usage rights and deliverables, will be set out in the documents provided for that project. Where there is a difference between these website terms and a signed contract or accepted project document, the project-specific document will apply.

4. Website content

The information on this website is provided for general information and may be updated at any time. You may not copy, reproduce or use our website content, branding, designs or other intellectual property without permission.

5. Intellectual property

Final, paid-for deliverables become yours to use. We retain the right to display completed work in our portfolio and marketing unless agreed otherwise in writing. Concepts not selected remain ours.

6. Cancellations

Either party may cancel a project in writing. Any work completed up to the cancellation date will be invoiced.

7. Results and responsibility

We provide our services with reasonable care and skill. However, marketing, branding and business results can be affected by many factors, and specific results cannot be guaranteed. You remain responsible for reviewing and approving information, designs, content and deliverables before they are published or used.

8. Governing law & contact

These terms are governed by the laws of South Africa. Questions? Email sos@thebrandehouse.co.za and we'll happily talk it through.

These website terms provide general information. Full terms relating to individual services and projects will be included in the relevant quote, invoice, proposal or contract.